frequently asked questions

Once you’ve selected your dress and rental date one of our consultants will reach out to confirm your event date. Your rental gown will be delivered directly to your door 1–3 days before your event, ensuring you have enough time to prepare. The dress will be collected on the next business day after your event.

If your rental dress doesn’t fit, please notify us within 4 (four) hours of receiving the delivery. You then have the option to:

1. Request another size or a different dress (subject to availability).
2. Return the dress

If you choose to return it, we will issue you a gift card for the rental amount, minus the dry cleaning and delivery fees.

Please note that an administration fee will still apply in either case. We strive to ensure your satisfaction, so feel free to contact us for further assistance!

Rental dresses cannot be permanently altered, as they are part of our shared collection and must be returned in their original condition. However, temporary adjustments like hemming with non-damaging methods (e.g., double-sided tape or safety pins) may be acceptable, after confirming with one of our team members.

If you’re unsure about making any modifications, please contact us before adjusting, and we’ll gladly guide you!

If your rental dress doesn’t fit, please notify us within 4 (four) hours of receiving the delivery. You then have the option to:

1. Request another size or a different dress (subject to availability).

2. Return the dress

If you choose to return it, we will issue you a gift card for the rental amount, minus the dry cleaning and delivery fees.

Please note that an administration fee will still apply in either case. We strive to ensure your satisfaction, so feel free to contact us for further assistance!

Specific lead times are provided in the description box of each item, so you can easily check the estimated timeframe before placing your order.

Each of our dresses includes a detailed size guide to help you choose the correct size. It’s important to take your measurements accurately to ensure the best fit. Since everyone has a unique body shape, your measurements might not align perfectly with the size guide. In such cases, we recommend selecting the size that fits the largest measurement of your body and having the dress tailored by a professional seamstress for a flawless fit.

If your dress does not fit as expected, or you would prefer a different style, you may request:

• An exchange for another size (subject to availability),
• An exchange for a different dress, or
• Store credit to the value of your purchase.

Return requests must be made within three (3) business days of receiving your order.

To be eligible for an exchange or store credit:

• The dress must be unworn, unaltered, and in original condition.
• All original tags must remain attached.
• The garment must be free from makeup, self-tan, perfume, marks, stains, or any damage.
• No alterations or adjustments may have been made.

Once received, all returns will be carefully inspected before approval.

Kindly note that all courier costs related to returns and exchanges are the responsibility of the client, including the return shipment and the courier fee for any replacement item.

To ensure your satisfaction, we strongly encourage you to carefully review the size guide provided and reach out to us for assistance if needed before finalizing your order. Your confidence in your purchase is our priority!

At Livia & Co, each gown is carefully selected with quality and detail in mind. We understand that purchasing online can sometimes require adjustments, and we are here to assist you within the guidelines below.

We kindly ask that you read this policy carefully before placing your order.

Returns & Exchanges (Fit or Style Changes)

If your dress does not fit as expected, or you would prefer a different style, you may request:

• An exchange for another size (subject to availability),
• An exchange for a different dress, or
• Store credit to the value of your purchase.

Return requests must be made within three (3) business days of receiving your order.

To be eligible for an exchange or store credit:

• The dress must be unworn, unaltered, and in original condition.
• All original tags must remain attached.
• The garment must be free from makeup, self-tan, perfume, marks, stains, or any damage.
• No alterations or adjustments may have been made.

Once received, all returns will be carefully inspected before approval.

Kindly note that all courier costs related to returns and exchanges are the responsibility of the client, including the return shipment and the courier fee for any replacement item.

Store Credit

Approved returns within the 3-business-day window will be issued as store credit.

• Store credit is non-transferable.
• Store credit cannot be redeemed for cash.
• Store credit may be used on any available stock item.

Faulty or Damaged Items

In the rare event that your item arrives with a manufacturing fault or damage, please notify us within five (5) working days of delivery.

We will first be given the opportunity to replace the item with an identical or similar product (subject to availability and your approval).

A refund will only be considered if the item is confirmed to be faulty and cannot be replaced.

Order Confirmations & Cancellations

Once an order has been placed and confirmed, it is considered final.

Should you wish to cancel or change your selected gown after the order has been processed, the full purchase price will remain payable.

Size Selection

We are always happy to assist with sizing guidance prior to purchase. However, clients remain responsible for selecting their preferred size at checkout.

As many of our gowns are ordered specifically per client request, incorrect sizes cannot be returned to the manufacturer.

Showroom Sale Items

Kindly note that all Showroom Sale items are considered final sale.

These items are not eligible for returns, exchanges, store credit, or refunds.

Yes, many of our designer wedding dresses are available to rent in select sizes. For more details about wedding gown rentals, including availability and terms, please feel free to contact us—we’d be delighted to assist you!

No, unfortunately, we do not sell second-hand wedding gowns.

Your budget for a wedding dress depends on several factors, including your personal preferences, the type of dress you’re envisioning, and the designer or brand you’re considering. Here are some tips to help you plan:

1. Set a Comfortable Range:

• Most brides allocate 15% of their overall wedding budget for their attire, including the dress, accessories, and alterations, but ultimately, it’s different for everyone. 
• Establish a range that feels realistic and comfortable for you.

2. Understand Pricing Tiers:

• Off-the-rack dresses/sale dresses: These are often more affordable and can range from R10 000 to R30 000.
• Designer dresses: These typically start at R20 000 and can go upwards to R65 000 or more, depending on the designer, dress attachments and level of detail.

3. Consider Rental Options:

• If your budget is tighter, renting a designer gown could be a great alternative. Rental prices are typically between R10 000- R30 000. 

4. Plan for Alterations:

• Factor in the cost of alterations, which can range from R800 to R2000 or more, depending on the complexity of the adjustments.

Remember, your dream dress is about more than its price tag—it’s about how it makes you feel on your special day. If you’re unsure about where to start, our team is here to guide you through options that fit your style and budget!

Taking accurate measurements is key to ensuring a perfect fit when shopping for garments. Here’s a step-by-step guide:

1. Bust:

• Measure around the fullest part of your bust, ideally without undergarments.
• Keep the tape measure parallel to the floor and snug but not tight.

2. Waist:

• Measure around the narrowest part of your waist (usually just above your belly button).
• Stand naturally and avoid sucking in your stomach for the most accurate measurement.

3. Hips:

• Measure around the widest part of your hips (buttocks).
• Ensure the tape measure stays level and straight.

*Additional Tips:

• Use a flexible measuring tape for accuracy.
• Wear form-fitting clothing or undergarments while measuring.
• Have a friend help, if possible, for the most precise results.

Match your measurements with the size guide provided for each rental garment. If it’s a Perfect Match, proceed to Rent. If your measurements align with the size guide, you’re all set to rent your dress.

If your measurements don’t align with the size guide, don’t worry. Contact us, and one of our stylists will assist you in determining if the dress can be adjusted or will work for yo

Taking accurate measurements is key to ensuring a perfect fit when shopping for garments.

Here’s a step-by-step guide:

1. Bust:

• Measure around the fullest part of your bust, ideally without undergarments.
• Keep the tape measure parallel to the floor and snug but not tight.

2. Waist:

• Measure around the narrowest part of your waist (usually just above your belly button).
• Stand naturally and avoid sucking in your stomach for the most accurate measurement.

3. Hips:

• Measure around the widest part of your hips (buttocks).
• Ensure the tape measure stays level and straight.

*Additional Tips:

• Use a flexible measuring tape for accuracy.
• Wear form-fitting clothing or undergarments while measuring.
• Have a friend help, if possible, for the most precise results.

Absolutely! Our showroom, located in George, South Africa, warmly welcomes clients who wish to try on dresses before purchasing or renting.

It’s also the perfect opportunity to see our stunning collection in person.

To schedule an appointment, simply request a booking through our website or contact us directly—we’d love to assist you!

Option 1:

• R750 Bridal Fitting Fee will be charged
• Luxury Bridal Consultation Includes- Duration of 90 minutes
• Try on 7-8 Wedding Dresses
• Private fitting in our bridal showroom (max 3 guests p/bride)
• MCC, Sparkling/Still Water, Coffee and selection of Teas available
• Expert stylist assist Livia & Co bride

Option 2:

• R350 Bridal Fitting Fee will be charged
• Luxury Bridal Consultation Includes- Duration 60 minutes
• Try on 5-6 Wedding Dresses
• Private fitting in our bridal showroom (max 3 guests p/bride)
• Sparkling Wine, Sparkling/Still Water, Coffee and selection of Teas available
• Consultant assist Livia & Co bride

• R250 Evening / Prom dress fitting fee will be charged
• This fee includes a 60-minute fitting appointment, where you can fit 8-10 evening/ prom dresses

Once you have your measurements, compare them to the size guide provided for each garment.

If your measurements don’t align perfectly in the case of a fitted dress, choose the size that corresponds to your largest measurements and consider tailoring for a custom fit.

When purchasing an A-line or ball gown dress, please consider the largest measurements between your bust and waist, as the skirt already leaves room for a bigger hip size.

Feel free to reach out to us if you need further assistance!

• Bust measurements corresponds to a US4
• Waist measurements correspond to a US4
• Hips measurements correspond to a US6

Consider purchasing the US6 and get the Waist & Bust tailored by a professional seamstress.

• Bust measurements corresponds to a US4
• Waist measurements correspond to a US6
• Hips measurements- not applicable if measurements differ by a few inches/ cm

Consider purchasing the US6 and get the Bust tailored by a professional seamstress.

Yes, we do!

If you prefer, you can arrange to make a payment via EFT (Electronic Funds Transfer).

Please contact us, and we’ll provide you with the necessary details to proceed with your payment.