• It is your responsibility to be available at the delivery address provided at the time provided when you made the Rental. The Rent Period will run and we are entitled to charge extra delivery fees if you do not meet the courier at the agreed delivery location at the agreed time.
  • We will deliver your Clothing on the date you indicate, but you need to complete and pay for your Rental order at least 3 days before your indicated rental start date.
  • We will ensure that Clothing is ready to wear when delivered to you.
  • If due to our or the courier’s negligence or fault the Clothing is not delivered to you on time, or the wrong Clothing is delivered, or the Clothing is not fit for use, we will at your election, either extend the Rent Period, subject to any other orders for the Clothing, or refund to you the portion of the Rent Fee for the elapsed period, or refund the Rent Fee and cancel the Rental.


 Refunds - Clothing that is the wrong size

  • If the Clothing does not fit you must notify us within 4 (four) hours of accepting the delivery.
  • You can then either request another size (subject to availability) or return the Clothing. If you notify us of a problem with the size of the Clothing within 4 (four) hours of receiving the Clothing and wish to return same, you will be issued a gift-card to the value of the rental amount, minus the dry cleaning and delivery fee. Either way, we are entitled to charge you the Administration Fee.


 Returning the Clothing

  • It is your responsibility to be available at the delivery address provided at the time provided when you made the Rental, for the collection of the Clothing, and to give the Clothing to the courier. If you fail to do so, Late Fees in accordance with the Terms and Conditions will be applicable.
  • You can request another courier to collect the Clothing from the same location, but if this is after the end of the Rent Period, then Late Fees and Administrative Fees will be payable in accordance with the Terms and Conditions.
  • You can also make an alternative prior arrangement with us (which we can accept or reject at our sole discretion) for the return of the Clothing.
  • Upon receiving the returned Clothing, we will inspect the Clothing for any damage or alternations.
  • Please note that we do not accept responsibility for any items left in the Clothing when returned to us.




  • All sales are final on our merchandise. No refunds or returns are accepted.
  • We do not accept returns and exchanges unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered to address other than provided at the time of order, etc.), they CAN NOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
  • If you wish to return it for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, with no exceptions.
  • Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging. When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). The customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection, request via our customer support email

* Sale items / Drop shipment Orders are Final Sale, and they are not returnable. No exception.



  • We have a strong pre-shipping inspection process in place that checks every item including fabrics, seams, zipper, beads, rhinestones and etc. for defects, and we double-check the color, size and quantity against the packing list for accuracy.
  • Our inspection team takes pride in what they do and we want you to feel safe ordering online from us.