SALE OF EVENING DRESSES

RETURNS AND CANCELLATIONS:

1. No returns of any purchase price will be considered or done, unless:

  • The product (as in the condition in which delivered to the client) is unsuitable for use due to damage or poor quality and 
  • Such damage or deficiencies are reported to Livia & Co within five (5) working days of receipt of the product by the client and
  • Livia & Co has first been granted the opportunity to remedy the situation by replacing it with an identical product, or similar product (if agreed to by the client) and
  • The faulty product is returned to Livia & Co with all original tags intact and attached to the product and
  • No form of alteration or adjustments have been made to the product
  • All return shipping costs will be payable by the Customer.

2. If, for any reason whatsoever, the client changes her choice in gown/dress after the first order has been placed, then the client will be held liable for the full purchase price of the gown/dress.

3.  Livia & Co will not be responsible for the selection of incorrect sizes by the client and incorrect sizes cannot be returned to the manufacturer(s).

 

EVENING DRESSES RENTAL

RETURNS & REFUNDS FOR RENTED CLOTHING

1. In the event that clothing does not fit the Customer, the Customer must notify Livia & Co. within four (4) hours of accepting delivery and either request another size of the clothing (subject to availability) or return the clothing;

2. Should the customer notify Livia & Co. within the prescribed four (4) hour period of a problem with the clothing and elect to return the clothing, the Customer shall be issued with a gift card to the value of the rental amount, minus dry cleaning and delivery fee;

3. Livia & Co. aims to provide as much information as possible regarding the fit of the items for rent on their website and are therefor entitled to charge the Customer the Administrative fee as per paragraph 1.1;

4. It is the Customer’s responsibility to be available at the delivery address and date, for the collection of the clothing at the end of the rental period. If the Customer fails to do so, Late Fees in accordance with the Terms and Conditions will be applicable.

5. The Customer will be held liable for Late Fees and Administrative fees in accordance with the Terms and Conditions should the Customer request another courier to the collect the rented Clothing, from the same location, after the rental period has lapsed;

6. The Customer may make prior alternative arrangements with Livia & Co. for the return of the clothing, which Livia & Co. may accept or reject at their sole and absolute discretion;

7 .Livia & Co. will inspect the clothing for any damages or alterations upon receipt thereof;

8. Livia & Co. does not accept responsibility for any items left in the clothing when returned to Livia & Co.